Question 1

What is the typical delivery time?

Accepted Answer

Standard delivery is 6-8 weeks from order confirmation. Stock items and spare parts ship faster — typically within days. Automated line projects follow a project timeline agreed during the planning phase, which includes engineering, manufacturing, and logistics coordination. Contact us with your timeline requirements and we will confirm what is achievable.

Question 2

How long does a powder coated finish last?

Accepted Answer

A properly applied powder coating can last 15-20 years or more depending on the environment, substrate preparation, and powder quality. Powder coatings are resistant to chipping, scratching, fading, and corrosion.

Question 3

Do you ship internationally?

Accepted Answer

Yes. We deliver worldwide with regional offices in Switzerland (Basel & Zurich), USA (Miami, Florida), and UAE (Ras Al Khaimah). We serve customers across Europe, North America, the GCC region, and beyond — including Saudi Arabia, Oman, Qatar, Kuwait, and Bahrain.

Question 4

Do you support equipment from other brands?

Accepted Answer

Our spray guns and accessories are compatible with Gema, Wagner, and Nordson equipment. We supply replacement nozzles, electrode holders, injectors, and wear parts for all three brands. If you are running an existing line with equipment from one of these brands, our products will integrate without modification.

Question 5

How do I choose the right oven size?

Accepted Answer

Oven size depends on your largest part dimensions and production volume. We offer standard batch ovens from 1 to 7 meters in depth (models EL10 through EL70), plus custom conveyor ovens for automated lines. Contact us with your part sizes and throughput requirements for a recommendation.

Question 6

Is pretreatment necessary before powder coating?

Accepted Answer

Yes, surface preparation is critical for adhesion and corrosion resistance. The type of pretreatment depends on your substrate — steel, aluminum, or galvanized parts each require different processes. We offer both immersion dip tank and continuous spray wash systems with 3 to 8+ stages. Contact us with your substrate material and end-use environment and we will specify the right process.

Question 7

What information do you need for a quote?

Accepted Answer

The more detail you share, the more specific our recommendation. Ideally: the type of parts you are coating (profiles, panels, cabinets, etc.), the material (steel, aluminum, galvanized), approximate part dimensions, target throughput (parts per hour or per shift), available floor space, and preferred energy source (electric or gas). Photos of your current setup or sample parts are also helpful if you are upgrading an existing operation.

Question 8

Can we visit a reference installation?

Accepted Answer

Yes. We arrange reference visits in all three regions — Switzerland and Europe, USA, and UAE/GCC. Seeing a running installation is one of the best ways to evaluate equipment before committing to a project. Contact us with your location and the type of system you are considering, and we will suggest the nearest reference.

Question 9

Do you provide installation and training?

Accepted Answer

Yes. We offer complete turnkey project execution including planning, equipment selection, delivery, installation, and operator training. Our engineering team has been supporting international projects since 2010.

Question 10

What is included in a turnkey project?

Accepted Answer

Project planning and layout design, equipment selection from our manufacturer partners, delivery and logistics coordination, installation support on-site, operator training, and after-sales support including spare parts. We act as your single point of contact for the full project — you do not need to coordinate between multiple vendors.

Question 11

What is powder coating?

Accepted Answer

Powder coating is a dry finishing process where electrostatically charged powder particles are sprayed onto a surface and then cured under heat to form a durable, high-quality finish. It produces a thicker, more uniform coating than liquid paint and is more environmentally friendly with no solvents or VOCs.

Question 12

Which spray gun brands do you support?

Accepted Answer

We supply and support equipment compatible with Gema, Wagner, and Nordson — the three leading brands in the powder coating industry. We also carry spare parts and accessories for all three brands.

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